A Newton Aycliffe tyre and autocentre company which provides 24-hour breakdown cover has expanded its business.
New Bridgegate Tyres, based in Newton Aycliffe and Barnard Castle, recently opened a new depot on Tyneside to maintain its fast response times throughout the North East.
To assist its aim, the Tees Valley-based telecommunications and technology company Odyssey Systems installed a fully hosted telephone system at its Gateshead facility.
This delivered all the key features the company required – including an ability to divert calls quickly and efficiently to its technicians’ mobile phones and an automatic GDPR-compliant call recording facility – without the need to invest in a major telephony system.
In addition, the company is also benefiting from high availability internet access which guarantees connectivity through multiple links.
New Bridgegate Tyres operates a fleet of 24/7 response vehicles specialising in truck, bus, car and agricultural tyres.
Owned by Philip Wilks, it also provides vehicle servicing, in-house mechanical repairs and MoT tests.
Corporate clients of the 24-hour breakdown service includes the Ministry of Defence, Durham Constabulary and a range of commercial customers.
The business, which was founded in Barnard Castle five years ago, expanded in 2017 when a second base was established on Aycliffe Business Park.
The latest Gateshead depot allows it to respond to emergency call outs in the north of the region more quickly to maintain its average 49-minute attendance time.
James Bowman, Bridgegate’s general manager – pictured above with Louise Etherington from Odyssey – said: “We are delighted with this new telephony system and are considering extending it to our other two depots.
“This company has built its reputation on a quality service and fast response times, so a flexible, efficient and above all reliable telephony system is key to our success and future growth.
“Odyssey Systems installed an excellent product which meets all our requirements. Furthermore, their technical support gives us the added reassurance that our customers can always reach us any time of the day or night.