Newton Aycliffe firm Excelpoint has been working with Xcel Centre to transform their business processes by the use of software, developing powerful CRM and facilities resource booking systems.
The Xcel Centre on Aycliffe Business Park hosts some of the region’s leading events, from gala dinners for 500 guests, to launch presentations for 1,800 attendees.
To support the centre’s ambitious growth plans and expansion into other revenue streams a software system was required, bespoke to their areas of expertise, but capable of adapting, which would enable them to offer a first-class service to their customers and support them in attracting new customers.
Utilising a team of highly skilled software consultants, Excelpoint built a new software architecture that would deliver a flexible CRM and resource booking system to meet the needs of the Xcel Centre.
The new software integrated the business processes and negated the need for significant retraining.
It has provided the centre with an easy-to-use solution to assist in enforcing compliance with best practice and approved processes.
It has also streamlined the centre’s administrative process and provided the management team with real-time visibility through a dashboard consisting of graphs, charts and transactions.
The centre’s manager Kerina Clark – pictured above with Excelpoint managing director Ian Brown – said: “We understood as a management team that our processes were inhibiting growth and producing inefficiencies across the centre.
“We engaged with Excelpoint to help us to understand what we required. They got to know our business, mapping out our internal processes enabling them to configure their software to exactly meet the needs of our business.
“We now have CRM and booking software implemented that enable us to offer our customers an efficient and first-class service.
“We have realised significant cost-savings as we are working more efficiently, and it has enabled us to increase our productivity and bookings across our various services.
“The flexibility and scalability of the software will enable it to grow with us as we continue to offer the region an excellent hospitality facility.”
Excelpoint boss Brown added: “We offer a software system that can manage all business processes which include CRM and sales management, inventory control, manufacturing process, risk management, planning and resourcing, distribution and customer service, amongst others.
“Our software can be configured to meet the needs of any business. Our philosophy is to make our software work for our customers, not expect our customers to change the way they work to match the software.”