North-East business IT solutions provider razorblue has further expanded its field engineering team, delivering managed IT services to organisations across the North and beyond, achieved using their own employees.
razorblue’s growing reputation has led to a clutch of new client wins in 2018, with the company expanding its national field engineering team to ensure they continue to deliver the high levels of service they pride themselves on countrywide.
The firm, which has a number of clients on Aycliffe Business Park, including the Xcel Centre, and employs staff at a Teesside base on Wynyard Business Park, expects this trend to continue, recruiting across all functions, and is projected to smash its own ambitious sales targets for the year.
Managing director Dan Kitchen said: “We have added a further three engineers in strategic locations in as many months.
“We can now uniquely say that we’re able to service businesses in any location across the country with our own engineers – something that makes us acutely different to our competitors, and an ideal IT partner to businesses with disparate branch offices and razorblue directors Jonathan Anderson, Mark Wilkinson and Dan Kitchen.
“We do not believe in third-party alliances – we use our own staff to deliver our managed services and have a strict policy of no outsourcing or subcontracting.
“We can only see our success continuing – we can point to a customer retention rate approaching 100% – as our clients see us as a trusted partner to deliver all of their IT, cloud, connectivity, telecoms and business system requirements in a way that complements their own particular business challenges.”
razorblue, with offices in Catterick, Wynyard, Leeds and London, specialises in managed IT services, cloud, connectivity, telecoms and business software.
Client satisfaction is paramount to the firm’s success, an enviable Net Promoter Score of +68 in the last quarter proof of their commitment to giving the best service using their own in-house team of talented IT professionals.
razorblue has been providing a 24/7 service to those clients who require round-theclock support for over three years, as well as owning and operating their own network and cloud platform, which allows them to be 100% accountable for end-to-end service delivery.